Privacy Policy

At Newcastle Copper Recycling Pty Ltd (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

• Name, address, and contact details (phone number, email address)
• Transaction information, including the type and quantity of scrap metal collected
• Other information relevant to the services we provide or as required by law.

2. How We Collect Information

We collect personal information in various ways, including:

• When you provide it to us directly (e.g., when booking a service or requesting a quote)
• Through our website, email, or phone communications
• During scrap metal collections or at our premises.
• We may also collect information from publicly available sources or third parties, where necessary and lawful.

3. Use of Your Information

We may use your personal information for purposes including, but not limited to:

• Processing transactions and making payments for scrap metal
• Communicating with you regarding our services, bookings, or inquiries
• Complying with legal and regulatory obligations (e.g., taxation and reporting requirements)
• Improving our services and customer experience
• Marketing and promotional purposes, with your consent.

4. Disclosure of Your Information

We will not sell or rent your personal information to third parties. However, we may disclose your personal information:

• To service providers who assist us in operating our business (e.g., IT services, payment processors)
• To government agencies or regulators, if required by law (e.g., for compliance with environmental regulations or legal proceedings)
• To other third parties with your consent or where reasonably required to provide our services.

5. Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, alteration, disclosure, or destruction. This includes implementing physical, technical, and administrative security measures.

6. Access to and Correction of Your Information

You have the right to request access to the personal information we hold about you. You may also request that we correct any inaccuracies. To do so, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website, and the revised version will take effect upon posting.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:

Newcastle Copper Recycling Pty Ltd
147 Maison Dieu Road, Singleton NSW 230
Telephone 1300 599 099
info@newcastlecopper.com.au